Cancellation/Return Conditions


The BUYER has the right to withdraw from the products purchased from Kullerian Bilişim within 7 days of delivery to themselves or to the email addresses of the individuals/organizations indicated by the BUYER. To exercise the right of withdrawal, notification must be made to the SELLER via fax, email, or phone within this period, and the product must be unused.

In the event of exercising this right, the original invoice of the product delivered to the third party or the BUYER must be returned to the SELLER. The product price will be refunded to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and any other legal obligations cannot be refunded.

The shipping cost of the product returned due to the right of withdrawal will be covered by the SELLER.

For software and data products, Kullerian Bilişim is not subject to the right of withdrawal and consequently, refund, as per consumer rights law after the payment of the order. (The right of withdrawal cannot be exercised after the data has been received).

The relevant consumer rights law article (Right of Withdrawal Article 8): Contracts related to services performed instantly in the electronic environment and goods delivered instantly to the consumer are not subject to the provisions regarding the right of withdrawal and its use.

Since Kullerian Bilişim delivers a service/software electronically to our customers, it is not possible to return it physically. Once our customers have the software and data, they may keep a copy of the software or data outside of our knowledge, making a physical return and therefore the right of withdrawal not possible.

All customers who place an order are deemed to have accepted the above-mentioned conditions in advance. Before placing an order, all customers can follow the relevant links on our site to access the demo of our software or data, review the system with all its features, and also contact our company for any pre-sale inquiries.

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